Privacy Policy
Your privacy matters to us at Mirror Field Studio
Information We Gather
When you contact us for corporate flower arrangements or gift services, we gather information you choose to share. This may include your name, company name, email, phone, delivery addresses, and any particular requests for your floral needs. We also collect payment details when you place orders, but these are handled securely by our payment partners.
For our corporate clients, we might collect extra business details like company registration information, preferred delivery timelines, and budget requirements to tailor our service to your business.
Our site automatically gathers certain technical data when you visit, including your IP address, browser, device details, and navigation paths. We use this to optimize site performance and understand how clients discover our services.
How We Utilize Your Information
We mainly use your personal information to complete flower orders and deliver outstanding service. This covers processing orders, coordinating deliveries, crafting custom arrangements according to your specs, and keeping you informed about your service needs.
We also use the data to enhance our services and website experience, helping us identify which corporate floral offerings are most beneficial to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Mirror Field Studio respects privacy and does not sell personal data to others. We share information only as needed to deliver our services or when required by law.
We may disclose essential data to trusted service partners who support our operations, such as delivery partners, payment processors, and IT service providers. These partners are contractually bound to safeguard your information and use it solely for the services they perform for us.
We may disclose information when required by law, a court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and employ suitable technical and organizational safeguards to shield it. This involves safe data storage, encrypted messaging, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in protected systems with access restrictions and ongoing security surveillance.
Encryption
Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our infrastructure.
Limited Access
Access is granted only to staff who require the data to deliver services.
Although we deploy robust security practices, no online transmission method is 100% secure. We regularly update our security measures to counter new threats.
Your Privacy Rights
You possess important rights over your personal data. Under applicable laws, you may be entitled to view, amend, erase, or limit how your information is used.
To exercise these rights, reach out using the contact details at the policy's end. We will reply within a reasonable period as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations differ by data type and purpose.
Typical Retention Periods:
- Customer contact and order information: about four years after last service interaction
- Payment transaction records: about six years for tax and accounting requirements
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing communication preferences: Until unsubscribe or about two years of inactivity
Cookies and Website Tracking
Our site employs cookies and matching technologies to enhance how you browse and to gain insights into how visitors interact with our site. Cookies enable us to recall your choices and assess site performance.
You can adjust cookie preferences in your browser settings. Note that turning off some cookies could impact how the site works. For more about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external sites or services. This privacy policy covers only Mirror Field Studio and our site. We are not accountable for the privacy practices of other sites.
We recommend reviewing the privacy policies of any third-party sites you reach via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When significant updates occur, we will revise the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we process your information, please reach out to us.
Contact Us About Privacy
Mirror Field Studio Privacy Team
43 Floral Lane, Floral Court, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.